Refund policy
At Royal Paw, we want you and your pets to be completely satisfied with your purchase.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Email: royalpaw.contact@gmail.com
If your return request is accepted, we will provide detailed return instructions, including the appropriate return address and shipping information.
Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Personalized or custom-made products
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Gift cards
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Sale or clearance items
If you have any questions regarding your specific item, please contact us before requesting a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a new order once the return is accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be returned unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: